Frequently Asked Questions

Our primary business location is situated at 5000A Rue Brock, Montréal, QC H4E 1B6 conveniently close to Dix30. This strategic placement allows easy access for our customers and provides a central hub for our operations in the area.

We are committed to innovation, creating new products to meet emerging needs and preferences. We actively seek input from our community to identify areas where new solutions are needed. Our development process involves gathering feedback on design preferences and colors, as well as rigorous prototype testing to ensure that the products we bring to market effectively address the evolving needs and desires of our customers. To stay informed about when we engage with our community, it's essential to follow us on social media or subscribe to our ad-free newsletter to ensure you never miss an opportunity to participate.

We take pride in offering products with aesthetic flaws to non-profit organizations for their internal operations only. These products are clearly identified. We strictly enforce the condition that products with aesthetic flaws are for internal use only to maintain the integrity of our reputation. To make a request, please contact us and select "Donation Program."

We are always interested in forming partnerships, contests, and sponsorships with organizations that align with our values. These organizations should operate in sports, leisure, environmental conservation, or any other field directly connected to Genie's values. To submit a request, please contact us and select "Partnership."

We prioritize sustainability in our operations. Our material sourcing and supplier selection aim to minimize our environmental impact. Our packaging is either recyclable or biodegradable, and we support local businesses whenever possible. We also incorporate recycled materials into our products when feasible. These steps reflect our commitment to reducing our environmental footprint responsibly.

We are always open to collaborating with researchers, professors, and students in manufacturing, product development, or any field related to administration. We believe that fostering these partnerships fosters innovation, enriches learning experiences, and contributes to the advancement of knowledge. Contact us to discuss your project and explore potential opportunities for collaboration.

As a young company, we may not have job openings available at all times. However, we are always open to receiving resumes from passionate and talented individuals. If you're interested in joining our team, please feel free to reach out to us by emailing your resume to info@genieoutdoors.com. We value talent and enthusiasm, and we'll keep your information on file for future opportunities that may arise.

We prioritize the privacy and security of our customers' information. We encourage everyone to review our Terms and Conditions for detailed information regarding the use of our website and services. Additionally, our Privacy Policy outlines how we collect, use, and protect personal data. By engaging with our website or services, you agree to abide by our Terms and Conditions and acknowledge our commitment to safeguarding your privacy. For further information, please refer to our website's dedicated pages.

We accept Visa and Mastercard credit cards and offer the option to pay for your order in 4 interest-free installments through Afterpay. Afterpay is a service that allows you to split your purchase into four equal payments, with the first installment due at the time of purchase and subsequent payments scheduled every two weeks. This convenient payment option provides flexibility and allows you to budget your expenses more effectively.

Orders placed on our website will be dispatched either on the same day or the following business day. Typically, shipping within Quebec or Ontario takes 1-2 business days for delivery.

We also offer the convenient option for you to collect your products from our Brossard location at 3455-C Isabelle Street. This choice not only provides you with the opportunity for an in-person demonstration but also includes 2 complimentary Genie Outdoors camping mugs!

Orders submitted on our website will be received and processed either on the same day or the following business day, excluding holidays and weekends.

We offer a tracking option that becomes available as soon as the carrier picks up the products. This tracking information will be communicated via email along with their shipping confirmation.

We offer a limited 3-year warranty and a 15-day return policy. If for any reason you are not satisfied with your purchase, you may return it within 15 days of delivery for a full refund or exchange. Returns can be made directly to our warehouse in Brossard or via delivery at the customer's expense, with the product is in its original packaging and condition.

For the 2024 summer season, our products will be exclusively available for purchase at all SAIL retailers across Quebec and Ontario. To view the list of stores, please click here.

At present, Genie Outdoors products are not available for purchase on Amazon's platform.

Gift card options are at your disposal, perfect for any occasion to bring joy to your loved ones! Contact us for full details on our gift card offerings.

Explore the Pioneer's full range of features, and delve into specific product FAQs by visiting the product page.

Are you looking to make a purchase for your company? Whether it's a group order for your organization or any other questions regarding bulk product acquisition, please contact us for all your inquiries and needs.

To maximize cold retention, employ these tips:
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- Pre-cool the cooler: store it in well-ventilated areas, or use a bag of ice the day before your trip to enhance cooling performance.
- Keep it shaded: avoid direct sunlight by placing the cooler in shaded areas or covering it with a blanket for extra insulation.
- Maximize efficiency: limit the number of times you open the cooler to prevent ice melting.
- Ice considerations: Use large ice blocks for better cold retention, and keep melted ice water in the cooler as long as there's still ice present.

These strategies will help keep your food and beverages fresh and chilled for longer during your outdoor adventures.

For optimal cooler organization, employ dividers to neatly categorize various items, facilitating effortless access without the need for extensive searching. Segregate beverages and food into separate compartments to uphold uniform temperatures, safeguarding perishables from potential damage caused by heavier objects. Furthermore, strategically layer items within the cooler, prioritizing those necessitating prolonged refrigeration—such as raw meat, poultry, and seafood—by situating them closest to the ice or ice packs, thereby ensuring sustained freshness.

You can use any of your favorite cleaning products to clean the cooler on a regular basis. Water and dish soap is also a good option. A deep cleaning from time to time is recommended. Avoid submerging in water due to the cooler electronic components.

Although the Genie cooler, specifically the Pioneer 65L model, may deter squirrels and other animals from accessing your items inside, it is not certified for this purpose.

The Pioneer 65L model, prioritizes ergonomic design for user comfort. To mitigate the weight challenge of a full cooler, it's advisable to utilize its built-in wheels for safety. When navigating uneven terrain, enlist the help of a second person for added ease and precaution. During vehicle transportation, ensure the cooler is horizontally positioned and securely anchored to maintain organization and prevent damage to both the cooler and surrounding surfaces.