Return & Refund Policy
At Genie Outdoors, we place great importance on the quality of our products. If you are not satisfied with your purchase, you can return it to receive a refund. For products purchased from an authorized reseller, please refer to their policy.
We offer two return methods:
- Return by hand (return your items yourself to the Brossard warehouse)
- Free
- Return via authorized carrier
- All costs associated with returning items are your responsibility.
- Follow the complete procedure described below.
15 day return policy
We accept returns within 15 days of receiving your order. In order to return a product, you must ensure that it meets all of the following criteria:
- Purchase made on Genie Outdoors
- The product is unused and undamaged
- Product received 15 days ago
How to return a product?
1 – Return Authorization:
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- To return the product, please complete the return form .
- No returns will be accepted without prior authorization.
2 – Pack your parcel (last step for returns by hand) :
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- Using the original packaging, repack the products you wish to return and seal them.
3 – Print & apply the return label:
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- The return label will be emailed to you following authorization.
4 – Ship the package containing the items to be returned:
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- Take your package to the delivery company indicated on the return label.
Return of defective, damaged or order error
It is your responsibility to check the condition of the product upon receipt. If the product is defective, damaged or not the product you ordered, please contact us within 7 days of receipt.
If this is your situation, we apologize for the inconvenience and will bear all costs associated with returning the product. At that time, you will have the option of having a new product sent to you or requesting a full refund.
Please note that after 7 days, the warranty procedure will apply. Refer to our Warranty page for more information on this subject.
We do not offer exchanges.
For exchanges, please follow the normal return process for a refund and place a new order.
It’s much easier for us, thank you for your understanding.
Reimbursement deadline
Your order will be refunded within 7 business days of receipt at the warehouse.
